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var(--brand);outline-offset:-2px}.ticket-row-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:5px}.ticket-row-top{display:flex;gap:8px;align-items:baseline}.ticket-subject{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:500;color:var(--ink)}.ticket-row.is-unread .ticket-subject{font-weight:600}.ticket-row.is-unread .ticket-avatar{box-shadow:0 0 0 2px var(--surface),0 0 0 4px var(--brand)}.ticket-when{font-size:11.5px;color:var(--ink-faint);flex-shrink:0}.ticket-row-meta{display:flex;gap:7px;align-items:center;font-size:12px;color:var(--ink-soft);min-width:0}.ticket-no{color:var(--ink-faint);font-variant-numeric:tabular-nums;font-weight:600}.ticket-who{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}.sk-row{align-items:center}.sk-lines{flex:1;display:flex;flex-direction:column;gap:8px}.sk-lines 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0 0 3px #fee2e2}.ticket-empty-list,.ticket-placeholder{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:6px;color:var(--ink-faint);font-size:13px;padding:40px 24px}.ticket-empty-list strong,.ticket-placeholder strong{color:var(--ink);font-size:14.5px;font-weight:600}.ticket-empty-list span:last-child,.ticket-placeholder span:last-child{max-width:260px;line-height:1.5}.ticket-empty-icon{width:46px;height:46px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;background:var(--brand-soft);color:var(--brand);margin-bottom:6px}.ticket-empty-icon svg{width:22px;height:22px;fill:currentColor}.modal-ticket-mark{width:38px;height:38px;border-radius:8px;margin:0}.modal-ticket-mark svg{width:19px;height:19px}.ticket-detail{display:flex;flex-direction:column;min-height:0;min-width:0}.ticket-detail-loading{padding:24px}.ticket-detail-loading .sk{height:20px;width:50%}.ticket-detail-head{padding:18px 24px 14px;border-bottom:1px solid var(--line);background:var(--surface)}.ticket-title-row{display:flex;align-items:center;gap:10px;min-width:0}.ticket-title-row h2{margin:0;font-size:18px;font-weight:600;letter-spacing:-.01em;line-height:1.3;min-width:0;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-badge{flex-shrink:0;font-size:12px;font-weight:600;color:var(--brand-deep);background:var(--brand-soft);padding:3px 8px;border-radius:8px;font-variant-numeric:tabular-nums}.ticket-saved{flex-shrink:0;font-size:12px;font-weight:600;color:#15803d;background:#ecfdf3;padding:3px 9px;border-radius:16px;animation:ticket-fade .2s ease}@keyframes ticket-fade{0%{opacity:0;transform:translateY(-2px)}}.ticket-back{display:none}.ticket-requester{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:10px;font-size:13px;color:var(--ink-soft)}.ticket-requester 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#EAC36A}.ticket-msg.note .ticket-avatar{background:#fef3c7;color:#92400e}.ticket-msg-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:12px;color:var(--ink-faint);margin-bottom:6px}.ticket-msg-meta strong{color:var(--ink);font-size:13px;font-weight:600}.ticket-msg-meta time{margin-left:auto}.ticket-tag{font-size:10.5px;font-weight:600;padding:1px 7px;border-radius:16px;background:var(--line-hair);color:var(--ink-soft)}.ticket-tag.note{background:#fef3c7;color:#92400e}.ticket-tag.failed{background:var(--danger-soft);color:var(--danger)}.ticket-msg-body{font-size:14px;line-height:1.6;color:var(--ink);white-space:pre-wrap;word-break:break-word}.ticket-event{display:flex;align-items:center;gap:10px;align-self:center;font-size:12px;color:var(--ink-faint);padding:4px 12px;border-radius:16px;background:var(--line-hair)}.ticket-event time{opacity:.75}.ticket-composer{padding:12px 24px 16px;background:var(--page);border-top:1px solid var(--line)}.ticket-composer-box{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow-card);transition:border-color .12s,box-shadow .12s}.ticket-composer-box:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.ticket-composer.is-note .ticket-composer-box{background:#fffdf5;border-color:#eac36a}.ticket-composer.is-note .ticket-composer-box:focus-within{box-shadow:0 0 0 3px #fef3c7}.ticket-composer-tabs{display:flex;align-items:center;gap:4px;padding:8px 10px 0}.ticket-composer-tabs button{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;padding:6px 10px;border-radius:8px;color:var(--ink-faint)}.ticket-composer-tabs button svg{width:14px;height:14px;fill:currentColor}.ticket-composer-tabs button:hover{color:var(--ink);background:var(--line-hair)}.ticket-composer-tabs button.active{background:var(--brand-soft);color:var(--brand-deep)}.ticket-composer.is-note .ticket-composer-tabs button.active{background:#fef3c7;color:#92400e}.ticket-composer-to{margin-left:auto;font-size:12px;color:var(--ink-faint);padding-right:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.ticket-composer textarea{display:block;width:100%;resize:vertical;min-height:96px;border:0;background:transparent;padding:10px 14px;font:inherit;font-size:14px;line-height:1.55;color:var(--ink)}.ticket-composer textarea:focus{outline:none}.ticket-composer-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:8px 10px 10px;flex-wrap:wrap}.ticket-kbd{margin-right:auto;font-size:11.5px;color:var(--ink-faint);padding-left:4px}.ticket-kbd kbd{font:inherit;font-size:11px;padding:1px 5px;border-radius:6px;border:1px solid var(--line);background:var(--page);color:var(--ink-soft)}.ticket-after{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--ink-soft)}.ticket-composer-error{margin:8px 2px 0}.new-ticket{display:flex;flex-direction:column;gap:14px}.new-ticket-mode{display:grid;grid-template-columns:1fr 1fr;gap:10px}.new-ticket-choice{display:flex;gap:11px;align-items:flex-start;text-align:left;padding:12px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--surface);transition:border-color .12s,background .12s,box-shadow .12s}.new-ticket-choice:hover{border-color:var(--ink-faint)}.new-ticket-choice.on{border-color:var(--brand);background:#fff;box-shadow:0 0 0 3px var(--brand-soft)}.new-ticket-choice-icon{width:32px;height:32px;border-radius:8px;flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;background:var(--line-hair);color:var(--ink-soft)}.new-ticket-choice.on .new-ticket-choice-icon{background:var(--brand);color:#fff}.new-ticket-choice-icon svg{width:16px;height:16px;fill:currentColor}.new-ticket-choice-text{display:flex;flex-direction:column;gap:2px}.new-ticket-choice strong{font-size:13.5px;font-weight:600;color:var(--ink)}.new-ticket-choice em{font-style:normal;font-size:12px;line-height:1.45;color:var(--ink-soft)}.tf-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.tf{display:flex;flex-direction:column;gap:6px;min-width:0}.tf input,.tf textarea{width:100%;height:40px;padding:0 12px;font:inherit;font-size:14px;color:var(--ink);background:var(--surface);border:1px solid var(--line);border-radius:var(--r-sm);transition:border-color .12s,box-shadow .12s}.tf textarea{height:auto;padding:10px 12px;line-height:1.55;resize:vertical}.tf input::placeholder,.tf textarea::placeholder{color:#a9b0be}.tf input:hover,.tf textarea:hover{border-color:#cbd1dc}.tf input:focus,.tf textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}.tf.has-error input,.tf.has-error textarea{border-color:var(--danger)}.tf.has-error input:focus,.tf.has-error textarea:focus{box-shadow:0 0 0 3px var(--danger-soft-strong)}.tf-hint{font-size:12px;color:var(--ink-faint)}.tf-error{font-size:12px;font-weight:500;color:var(--danger)}.tf .picker-trigger{width:100%;height:40px}.ticket-prop .picker-trigger.set,.tf .picker-trigger.set,.ticket-after .picker-trigger.set{box-shadow:inset 0 0 0 1px var(--line);font-weight:500}.ticket-prop .picker-trigger.set:hover,.tf .picker-trigger.set:hover,.ticket-after .picker-trigger.set:hover{box-shadow:inset 0 0 0 1px var(--ink-faint)}.ticket-prop .picker.on .picker-trigger,.tf .picker.on .picker-trigger,.ticket-after .picker.on .picker-trigger{box-shadow:inset 0 0 0 1px var(--brand),0 0 0 3px var(--brand-soft)}@media(max-width:1180px){.tickets{grid-template-columns:minmax(0,1fr)}.tickets-list.has-detail,.ticket-placeholder{display:none}.ticket-back{display:inline-flex}}@media(max-width:900px){.tickets{grid-template-columns:minmax(0,1fr)}.tickets-list.has-detail,.ticket-placeholder{display:none}.ticket-back{display:inline-flex}.ticket-detail-head,.ticket-thread,.ticket-composer{padding-left:16px;padding-right:16px}.ticket-status-hint,.ticket-kbd{display:none}}@media(max-width:560px){.new-ticket-mode,.tf-row{grid-template-columns:1fr}.ticket-prop{min-width:0;flex:1 1 140px}}.tf .picker-trigger,.ticket-prop .picker-trigger{max-width:none;width:100%}.tf .picker-value,.ticket-prop .picker-value{flex:1;text-align:left}.tf .picker,.ticket-prop .picker{width:100%}.wa-setup{display:flex;flex-direction:column;gap:14px}.wa-setup-head{display:flex;gap:12px;align-items:flex-start}.wa-setup-head div{display:flex;flex-direction:column;gap:3px}.wa-setup-head strong{font-size:14.5px;color:var(--ink)}.wa-setup-head span{font-size:13px;line-height:1.55;color:var(--ink-soft)}.wa-steps{margin:0;padding:0;list-style:none;counter-reset:wa;display:flex;flex-direction:column;gap:10px}.wa-steps li{counter-increment:wa;display:grid;grid-template-columns:26px 1fr;gap:2px 10px;padding:12px;border:1px solid var(--line);border-radius:var(--r-sm);background:var(--surface)}.wa-steps li:before{content:counter(wa);grid-row:span 2;width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;background:#e7f8ee;color:#128c3e}.wa-steps strong{font-size:13.5px;color:var(--ink)}.wa-steps span{font-size:12.5px;line-height:1.5;color:var(--ink-soft)}.wa-steps em{font-style:normal;font-weight:600;color:var(--ink)}.ticket-msg.em .ticket-msg-card{padding:0;overflow:hidden}.ticket-msg.em .ticket-msg-body{padding:14px 16px 6px}.em-head{display:flex;align-items:flex-start;gap:12px;padding:12px 12px 10px 16px;border-bottom:1px solid var(--line-soft)}.em-head-main{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.em-from{display:flex;align-items:baseline;gap:6px;min-width:0;font-size:13px}.em-from strong{color:var(--ink);font-weight:600;white-space:nowrap}.em-from span{color:var(--ink-faint);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.em-to{align-self:flex-start;display:inline-flex;align-items:center;gap:4px;background:none;border:0;padding:2px 6px;margin-left:-6px;border-radius:6px;font:inherit;font-size:12px;color:var(--ink-soft);cursor:pointer;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.em-to:hover{background:var(--line-hair);color:var(--ink)}.em-caret{font-size:10px;color:var(--ink-faint)}.em-head-side{display:flex;align-items:center;gap:8px;flex-shrink:0}.em-head-side time{font-size:12px;color:var(--ink-faint);white-space:nowrap}.em-actions{display:inline-flex;gap:2px;opacity:.55;transition:opacity .15s}.ticket-msg.em:hover .em-actions,.em-actions:focus-within{opacity:1}.em-act{width:30px;height:30px;display:grid;place-items:center;border:0;border-radius:8px;background:transparent;color:var(--ink-soft);cursor:pointer}.em-act svg{width:16px;height:16px;fill:currentColor}.em-act:hover{background:var(--brand-soft);color:var(--brand)}.em-details{display:grid;grid-template-columns:64px 1fr;gap:4px 12px;margin:0;padding:10px 16px;background:var(--page);border-bottom:1px solid var(--line-soft);font-size:12.5px}.em-details dt{color:var(--ink-faint)}.em-details dd{margin:0;color:var(--ink);word-break:break-word}.em-failed{margin:12px 16px 0;padding:8px 12px;border-radius:8px;background:var(--danger-soft);border:1px solid var(--danger-line);color:var(--danger-deep);font-size:12.5px}.em-toggle{display:inline-block;margin:0 16px 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